Subscription and connection FAQs

No email address is required. Create an account with a username and password. Your account gives you access to the user panel, where you can view plans, orders and subscription details. Your subscription provides the connection configuration for your client; the two are not interchangeable. After creating an account, keep your username and password somewhere safe, then choose a monthly plan or data package based on your usage. Being able to open the client doesn’t mean your subscription is ready to use, so check your plan status and remaining data in the panel before importing it. When asking for help, describe what you see on screen—never share your password or full subscription link.

Sign in to the user panel to get your subscription, then send it to your client using the panel’s import option or the client’s subscription feature. To refresh the server list later, update the existing subscription instead of repeatedly creating configurations with the same name. If an update fails, check the subscription status and remaining data in the panel, then make sure the client has saved the complete link. If the link has changed, replace the old entry with the current one from the panel. After updating, check the server list and select a server again. Treat your subscription link like account credentials and don’t share it publicly.

There’s no device limit for simultaneous connections, so switching devices alone doesn’t mean you need another plan. Sign in to the user panel on the new device, get a compatible client, import your subscription, then check that the connection and app access work as expected. Device count and available data are separate: unlimited devices doesn’t mean unlimited data, so keep an eye on the account’s remaining data when sharing across household devices. Set up split tunneling for your needs to avoid unnecessary downloads and background syncing. Before handing an old device to someone else, sign out and remove any saved subscription configuration so your credentials aren’t left on the device.

Supported platforms: Windows / macOS / iOS / Android / Linux. Client downloads are available in the user panel; sign in and follow the instructions for your device. You’ll also need to sign in to get your subscription—don’t use a publicly shared subscription address. Before importing, check that the client supports the method provided in the panel, then follow the setup guide. Permissions, network settings and import steps vary by operating system, so don’t assume instructions for another platform will apply. If your system asks for network-related permissions, review the prompt and follow the client’s guidance. Once installed, import your subscription and enable the connection before testing access.

Temporarily disconnect the proxy and make sure the device can access the internet normally. Then check the current subscription, selected server and connection mode in the client. “Connected” usually means the client has started its connection process; the status alone doesn’t confirm that every app is using the proxy. Try a webpage and the affected app separately to see whether the issue is widespread or limited to one service. Next, check whether the system proxy is enabled and whether another network tool is also changing proxy settings. Change one setting at a time and test again, keeping any error messages. Reinstalling repeatedly can erase useful troubleshooting clues and may not fix a network issue.

Apps may use different network paths. A browser using the system proxy doesn’t mean other apps will use the same settings, and routing rules may send a domain through a direct connection. Check the client’s connection logs or rule matches to see whether the app’s requests reach the client, then review the rule for that domain. If the client offers a global mode, switch to it temporarily for comparison, then restore the split-tunneling mode that suits your everyday use. For virtual network adapters or system permissions, follow the client’s instructions. Don’t bulk-add unfamiliar rules or overwrite system network settings.

First, make sure you can access the user panel, then check your plan status and remaining data. Next, confirm that the subscription saved in the client is complete. Extra spaces, line breaks or missing characters can cause an update to fail. If the link came from an old note or forwarded message, import the current subscription from the panel instead; you can keep the old configuration for comparison. An empty list may also mean the format isn’t compatible with the client, so follow the setup guide for your platform. When submitting a support ticket, include the client name, operating system, error message and whether the panel opens. Hide your subscription link and account credentials.

Submit your issue through the ticket option in the user panel. Include your device’s operating system, client name, network environment, selected server, approximate time of the issue and what happened on the affected site or app. Describe connection failures, slow page loads, video buffering and subscription update errors separately to help narrow down the cause. List what you’ve tried and what happened—for example, whether switching servers fixed it or changing networks made a difference. You can attach a screenshot with sensitive details obscured, but don’t include your password, full subscription link or payment credentials. Add updates to the same ticket to keep the troubleshooting history together.

IEPL, relay and direct connections describe different ways traffic is routed; none guarantees a particular result for every visit. Dedicated connections generally refer to how cross-border links and resources are arranged. A relay routes traffic through an entry point before sending it to an exit point. A direct connection uses fewer relay steps but depends more on the path between your local network and the destination. Choose based on your network, the service you’re accessing and the time of day, and test the actual performance rather than judging by the label. Check the current label in the user panel instead of inferring a route type from a country name. For a fair comparison, keep the app and test content the same.

Check whether your regular internet connection is also slow with the proxy paused. See if your device is downloading files, syncing to the cloud or installing system updates. If your local connection is fine, switch between available servers in the same client while keeping the app and content unchanged, then compare the results. You can also test on another network to help separate local access issues from the cross-border route. Video buffering may also depend on quality settings, the content source or the service’s own status, so don’t judge by the client status alone. If the issue keeps happening around the same time, note when it occurs, your network environment and the servers you tried, then include those details in a support ticket.

Coverage includes 90+ countries and 230+ routes. Check the current list in the user panel for available options. Location names help identify exit locations, but don’t by themselves indicate the quality of the connection from your local network to the exit. Physical distance, access networks, routing paths and the destination site’s network can all affect performance, so a nearby location isn’t always the best fit. Start by identifying the location needed for your service, then compare the actual performance of the relevant routes. The total route count doesn’t mean every location always has the same number of available options. Location labels also don’t confirm a specific city, route type or guaranteed streaming access.

First work out whether the issue is a failed connection, an account permission message, a location restriction or a problem with the service itself. ChatGPT, Claude, Gemini and streaming platforms each have their own account, location and content rules; a successful connection doesn’t guarantee that every feature will be available. Check whether other sites work on the same server and confirm that the affected app is actually using the proxy. Restarting the app may help rule out an existing connection. If you try another location, check the service and account requirements carefully; frequent changes can make troubleshooting harder. Verify compatibility after connecting—no route is guaranteed to work with every service.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your plan’s start date. If you upgrade partway through a billing period, the price difference is prorated based on the remaining days. Choose a plan based on your typical video streaming, file downloads and combined household usage—not just the number of devices. Use the user panel to check data usage; the client’s local stats may cover a different usage range and may not match your account total. Before upgrading, check your current plan and the change details in the panel, then follow the on-screen instructions. If you have questions about the prorated amount, ask through a support ticket rather than estimating it using a fixed number of days.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Use the data as needed; it never expires. Monthly plan data resets on the plan’s start date, making monthly plans suited to budgeting for regular usage. A data package may work better for occasional or irregular needs without a monthly usage cycle. Before choosing, consider whether your usage is steady, concentrated in specific tasks or often inactive for long periods. “Never expires” describes the data package’s validity, not unlimited data. If the panel doesn’t clearly explain how billing options combine, switch or apply in sequence, check with support before assuming they can be merged or credited against each other.

支付宝 / 微信 / USDT are supported. Choose a plan in the user panel and follow the payment instructions on the order page. After paying, return to the panel to check the order status and plan details. If the payment service shows the payment as complete but the panel hasn’t updated, make sure you’re signed in to the account that placed the order and that you’re viewing the same order. Don’t repeatedly create or pay for another order just because the status hasn’t changed. Refresh the order page and check again. If you still need help, provide the order ID, payment method and a redacted payment confirmation in a support ticket. Don’t transfer funds to an unverified address or share full payment details in public.

60-day no-questions-asked refunds. To request a refund, sign in to the user panel and submit a ticket with the order ID and current order status so it can be reviewed. See the refund policy for eligibility and full terms. Uninstalling the client or stopping use doesn’t count as submitting a request. Watch for a reply and provide any requested information in the original ticket to keep the details together. If you’re having trouble accessing your account, keep your username and order records handy. Don’t share your password, full subscription link or unredacted payment details publicly, and don’t assume a specific processing time.